Terms and Conditions

Ski Club of Victoria Accommodation
Terms & Conditions


You accept these terms and conditions in full when you pay your deposit.

All Terms and Conditions are subject to change without notice.

All bookings are covered by the Mount Buller Snow Guarantee – for more information click here: https://www.mtbuller.com.au/Winter/plan-your-visit/accommodation/snow-guarantee

Accommodation Bookings 

Reservations can only be made for guests over the age of 18.

It is the policy of our club to only accept weekend bookings that include Friday and Saturday night.

A two-night minimum stay may be required in some peak periods

All Reservations require 100% payment at the time of booking and are non-refundable.

Reservations are only confirmed once the payment has been received and a confirmation email has been sent from Ski Club of Victoria reservations.

A fee of $60 per amendment will apply to reservations altered after the required deposit has been paid.

All credit card payments will incur a surcharge.

Electronic Funds Transfers are only available to SCV Members only and proof of payment needs to be provided with in 24hrs to secure the booking. A valid credit card must be also be provided at the time of booking.

All guests must provide proof of age with photographic identification and a valid credit card upon arrival

A credit card preauthorisation of $100 per night will be taken on arrival for any incidental charges. Payment can be made with the same card or a different method of payment on checkout.

Check-in is from 4pm -10pm Sunday – Thursday & 4pm – Midnight Fridays. Earlier check-in times can be requested but will not be guaranteed.

Check-out is strictly 10am. Late checkouts can be arranged, subject to the discretion of management and must be pre-arranged with reception before 6pm the night before checkout

Late check-outs are charged at $100 per hour after 10am and the full day rate will be charged after 1pm. Rooms that have not arranged a late check-out and still occupy the room after 10am will be subject to automatic late check-out fees.

The total amount owing on check-out must be paid on departure. Amounts that are not paid in full on departure will incur a $50 late processing fee.

Cancellations and Alterations to Bookings

A fee of $50 per amendment will apply to reservations altered after the required deposit has been paid.

Any additional guests must be notified and paid for prior to arrival. We may not be able to accommodate for any additional unadvised guests who will then have to source accommodation elsewhere. Addition guests will be charge at $95 per adult and $55 per child per night.

The number of guests in each room must not exceed the allowed capacity for Safety and Fire regulations.

Written changes or transfers of booking dates will be considered up to 30 days prior to arrival but can only be made within the current season and are subject to availability. Any changes will incur an amendment fee of $60.00 plus any difference in rate. No refunds will be issued if the amended rate is less.

All deposits/bookings are non-refundable.

Any request to cancel or refund must be made in writing and will not be confirmed until after the date of departure of the cancelled reservation.

Guest who have booked through third party agents or websites are subject to the same terms and conditions and must liaise directly with the original booking agent for any requests to Alter/Cancel or Refund a reservation.

SCV Insurance—Members Only. Members can pay an additional 10% of your total booking and be covered by the SCV booking insurance. This allows our members to cancel/ change your booking up to 48 hours prior to arrival without incurring additional fees or losing your total booking cost amount! * Refunds for bookings are only provided up to 48 hours prior to arrival and insurance must be selected at the time of booking.

We strongly recommend travel insurance for any snow holiday. For more information and how to obtain this type of insurance please follow this link https://www.suresave.com.au/Turnstile/PartnerLink?partnerCode=-A3W&source=VicSkiClub

If no contact has been made with reservations by 10pm on the night of arrival the reservation will be considered a “no show” and the total deposit will be forfeited.
No refunds will be given for “no show” cancellations.

COVID Pandemic Policy – Should you make a booking and travel restrictions change making your upcoming stay no longer possible you will be eligible for a refund. A cancellation fee of $50 per booking will apply. This may include compulsory lockdowns, boarder, or resort closure. Guests who are sick, symptomatic or are required to self-isolate will also be eligible for a refund, a $50 cancellation fee will apply, and it must be supported with a medical certificate to be eligible for a refund.

It is the responsibility of the person making the booking to ensure that all people included in the travelling party can and will comply with all relevant government restrictions or regulations (including without limitation any COVID test and/or vaccinations requirements) relevant to resort entry and/or services and activities at the Mt Buller and Mt Stirling Resorts. No rescheduling or cancellations with a credit or refund under our policy will be provided if you or people included in your travelling party do not comply with relevant government restrictions or regulations at relevant times.

The policy is not a substitute for travel insurance. Travel insurance is highly recommended.

This policy may be updated or amended from time to time as a result of new or changed government restrictions or regulations.

All refunds may take up to 30 days to be processed.